Speakers:

 Ben Hymans, Senior Director Client Care, CBRE

 Susan Pettit, Director of Client Management, Client Confident

 Victoria Lloyd-Jones, Head of Marketing, Allsop

The best source of new revenue for any service business is its exisiting client base. But to unlock potential value you need to constantly monitor what your clients need – not just what you’re currently providing them with.

Getting structured client feedback which can shape future business development strategy is key to this process.

This seminar will hear from experts in this field, look at the latest client perception techniques, and suggest practical ways for businesses to engage with the process.

Tickets are £65 (+VAT) for Profile members and £95 (+VAT) for non-members. Includes buffet lunch.

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